Website Administrator, Remote
Highlights
Managed and updated company websites using WordPress, ensuring accuracy and alignment with brand guidelines.
Implemented website security protocols, monitored performance, and resolved technical issues to minimize downtime.
Optimized websites for SEO to enhance search engine rankings and improve user traffic.
Collaborated with content creators and graphic designers to create engaging digital experiences
Sales/Marketing Representative
Highlights
Developed and implemented targeted marketing strategies to enhance product awareness and boost software sales.
Conducted market research and competitor analysis to identify trends and customer needs.
Built a static e-commerce website using the company's applications and systems, ensuring seamless functionality.
Collaborated with the development team to align software features with client requirements.
Successfully managed a pipeline of prospective clients, converting leads into long-term customers through personalized engagement
Customer Service Representative (Contract, Onsite Role)
Highlights
Resolved customer inquiries and complaints, ensuring high satisfaction levels.
Offered personalized assistance and guidance on banking products and services.
Conducted account reviews and cross-sold banking products.
Communicated complex financial information clearly to customers.
Technical Assistant (Remote Contract Role)
Highlights
Provided comprehensive administrative support remotely, managing schedules and handling travel arrangements.
Managed email correspondence, prioritizing tasks for effective communication.
Conducted research, compiled data, and prepared reports for informed business decisions.
Handled confidential information with discretion and professionalism. Demonstrated strong organizational skills and multitasking abilities.
Business Analyst
Highlights
Data Management: Accurately manage sales data, ensuring it's up-to-date and easily accessible.
Order Processing: Efficiently process orders, ensuring timely fulfillment and minimizing errors.
Reporting and Analysis: Analyze sales data to identify trends, opportunities, and challenges, and provide insights to inform sales strategies.
Customer Support: Provide exceptional support to customers, addressing their queries and concerns in a timely and professional manner.
Sales Support: Offer administrative support to the sales team, including tasks like data entry, sales forecasting, and sales performance tracking.
Backend Operations: Manage the behind-the-scenes aspects of sales operations, ensuring seamless execution and driving sales team productivity
Supported data-driven decision-making processes and system optimization within a technology-focused environment.
Courses
Developed foundational knowledge in system security monitoring, risk assessment, and secure data handling practices applicable to health information systems.
Courses
Household Resource Management
Rural Development & Agriculture
Entrepreneurship & Small Business Management
Nutrition & Food Preservation
Community Development
Excellent written and verbal communication skills, client management, teamwork.
Strong analytical and critical thinking abilities.
Risk assessment, network security, compliance protocols.
MS Excel, ERP systems, CRM tools, Google Analytics, ERP systems, CRM tools, Google Analytics, Website Security (SSL, Firewalls, Malware Protection), Microsoft Office Suite.
Passionate about improving digital security and understanding how cybersecurity impacts business operations, particularly in financial systems..
Interested in the latest tech innovations, especially those that drive automation in financial reporting and audit processes..
Enthusiastic about attending industry events, webinars, and networking to grow professionally in the finance and cybersecurity fields..
Artificial Intelligence in Healthcare Clinical Health Information Systems Digital Health Innovation Health Data Security and Governance Mobile Health Applications Data-Driven Decision Making in Health Systems.